Privacy Policy

1. Purpose of Information Collection

X-IRIS is committed to protecting the privacy and security of customers, partners, and website visitors.

We collect information for the following purposes:

• Providing information about X-IRIS products, solutions, and services.
• Responding to consultation, assessment, and project implementation requests.
• Communicating with customers throughout the cooperation process.
• Improving service quality and user experience.
• Conducting customer care, communication, and lawful marketing activities.

2. Information We Collect

When using our website or submitting a consultation request, we may collect the following information:

Contact Information

• Full name
• Job title
• Company or plant name
• Email address
• Phone number
• Company website

Project Information

• Plant or facility type
• Operational capacity
• Current system status
• Business and implementation requirements
• Consultation and assessment information

Technical Information

• IP address
• Browser type
• Operating system
• Access time and date
• Website usage behavior

3. How We Use Information

The collected information may be used to:

• Respond to inquiries and consultation requests.
• Assess customer requirements and recommend suitable solutions.
• Provide quotations, technical documentation, and deployment roadmaps.
• Improve website performance, functionality, and security.
• Conduct research, analysis, and service improvement activities.

4. Information Security

X-IRIS implements appropriate technical and organizational measures to protect information against:

• Unauthorized access
• Data loss
• Misuse
• Unauthorized disclosure, modification, or destruction

Information is stored on systems protected by access controls, monitoring mechanisms, and backup procedures.

5. Information Sharing

X-IRIS does not sell, rent, or trade personal information to third parties.

Information may only be shared under the following circumstances:

• With the user's consent.
• When required by law or competent authorities.
• With technology partners or service providers supporting the operation of our systems, only to the extent necessary.

6. Data Retention

Information will be retained for as long as necessary to fulfill the purposes described in this policy or as required by applicable laws and regulations.

When information is no longer needed, it will be securely deleted or anonymized according to our internal procedures.

7. User Rights

Users have the right to:

• Request access to their personal information.
• Request correction or updating of inaccurate information.
• Request deletion of personal information, subject to applicable laws.
• Opt out of receiving marketing communications from X-IRIS.

8. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

X-IRIS – Digital Water Intelligence Platform
Email: info@x-iris.com
Hotline: [Phone Number]
Website: xiris.vn